Refund and Returns Policy

Effective Date: 24th December 2024

Thank you for shopping at Glospot. We are committed to ensuring that our customers are satisfied with their purchases. If you are not completely happy with your purchase, we are happy to offer a comprehensive refund and returns policy. Please read the details below carefully.

1. Return Period

We offer a 30-day return policy on most of the products sold on our website. This means that you have 30 days from the date of delivery to return eligible products for a refund or exchange.

To ensure a smooth return process, please ensure the following:

  • The product must be in unused, unwashed, and resalable condition.
  • The product must be in its original packaging (if applicable).
  • The item must not be marked as non-returnable (see exceptions below).

2. Non-Returnable Items

Certain products are non-returnable and cannot be refunded or exchanged, including:

  • Personalized or custom-made items that were made specifically for you.
  • Perishable goods such as food, beverages, or flowers.
  • Gift cards or downloadable software products.
  • Opened or used products where the original packaging has been removed or damaged.
  • Intimate or sanitary products such as underwear, swimwear, or certain cosmetics (unless defective).

If you are unsure whether an item is eligible for return, please contact us before making your purchase.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@glospot.site within 30 days of receiving your order. Provide the order number and the reason for your return.
  2. Return Authorization: After receiving your return request, we will issue a Return Merchandise Authorization (RMA) and provide you with detailed instructions on how to return your item.
  3. Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
  4. Packaging: Please ensure the product is securely packaged to avoid any damage during return shipping. Use the original packaging if possible.

4. Refund Process

Once we receive and inspect your returned product, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. This includes credit/debit cards, PayPal, or other payment methods accepted during checkout.
  • Processing Time: Refunds will be processed within 7-10 business days after receiving the returned item. Please note that it may take additional time for your bank or payment processor to reflect the refund in your account.
  • Non-Refundable Fees: Shipping fees, handling fees, and any applicable taxes are non-refundable, unless you are returning a defective or damaged item.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order for the item you want.

If you wish to exchange a defective or damaged item, please contact us at info@glospot.site to arrange a replacement.

6. Damaged or Defective Items

We take great care in ensuring that our products are of the highest quality. However, if you receive a damaged or defective item, please follow these steps:

  1. Report the Issue: Contact us within 5 days of receiving the damaged or defective product at info@glospot.site. Please include your order number, a description of the issue, and photos of the damage or defect.
  2. Return Shipping: We will provide you with a prepaid shipping label to return the damaged or defective item at no cost to you.
  3. Replacement or Refund: Once we receive the item, we will either send you a replacement or issue a full refund, depending on your preference and the availability of the item.

7. Order Cancellations

If you need to cancel an order, please contact us immediately at info@glospot.site. If your order has not yet been processed or shipped, we will cancel the order and issue a full refund.

If the order has already been processed or shipped, you may still return the item according to our return policy once you receive it.

8. International Returns

For international orders, please note that:

  • Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your items.
  • Customs Fees and Duties: Customers are responsible for any customs fees, taxes, or duties that may apply when returning products from outside the United States. We are not liable for any customs charges or import taxes on returned items.
  • Currency Conversion: Refunds for international orders will be issued in the same currency as the original transaction. Please be aware that exchange rates may fluctuate, and this may affect the final refund amount.

9. Partial Refunds

In certain cases, partial refunds may be granted for returned items that do not meet the criteria for a full refund. This may include items that have been opened, used, or are not in original condition. The amount refunded will be adjusted based on the condition of the returned product.

10. Gift Returns

If you received a product as a gift and would like to return it, please contact us with the order number (if available) and we will assist you with the return process. Refunds for gift returns will be issued as store credit or a gift card.

11. Contact Us

If you have any questions about our return and refund process, or if you need assistance with a return, please contact us:

  • Email: info@glospot.site
  • Phone: (928) 202-3805
  • Street: 5055 E Somerset Dr, Cornville, Arizona (AZ), 86325

We are here to help and ensure you are satisfied with your purchase experience!